Messaging Apps Are Taking Over Business But at What Cost?

Messaging apps like WhatsApp and iMessage have revolutionized business communication by offering speed, convenience, and a seamless user experience. Employees now use the same apps they chat with friends on to talk with customers and colleagues. But with this shift comes a storm of risks: governance blind spots, compliance issues, and mounting cybersecurity threats. According to Gartner, fewer than 10% of companies today fully manage employee digital communications, but by 2028 that number could rise to 25%. That’s because businesses are realizing the need for Digital Communications Governance and Archiving (DCGA)—a framework to monitor, secure, and archive conversations.

As Avi Pardo of LeapXpert explains, companies must now treat messaging apps like any other critical system: fully secure, auditable, and compliant with laws like HIPAA and financial regulations. AI offers a lifeline. With automated flagging, archiving, and risk detection, smart tech can help bridge the gap between the casual feel of messaging and the strict rules of enterprise-grade compliance. But the bottom line? Businesses need to act now lay down clear policies, invest in governance tools, and train teams—before a friendly ping turns into a costly breach.
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